SUPPORT

HubPost is here to help. Browse FAQ topics or contact our award winning support team directly.


FAQ Topics

  • Getting Setup
  • Portal
  • Widget Builder
  • Content Widgets
  • Video Widgets
  • My Assets
  • Analytics
  • Advertising
  • For Developers
  • Glossary

Where do I get started?

You can create a new account from the HubPost landing page here.

Where do I go to get help?

HubPost's Support page is a great place to get started with getting help. If you don't find the answer you're looking for you can email 24/7 using the CONTACT US form on the Support page.

Where do I login to HubPost?

You can login from here. Click the Login link at the top right corner of the HubPost site.

My password doesn't work.

Go to HubPost.com, click Login and click "Forgot Password?". Enter your email address you registered with and we'll e-mail you the steps to reset your password.

Can I register multiple accounts?

We encourage you to use one account for all of your HubPost needs and widget creation. Multiple accounts however can be created as needed.

How do I get back to the HubPost portal home page?

You can always click on the HubPost logo at the top left of the screen. This takes you back to the portal home page.

I don't want to see the GET STARTED modal every time I login.

Just click the "Do not show this again" checkbox on the decision modal and you'll be taken directly to the portal home page upon logging in.

The GET STARTED modal isn't there anymore when I login, how do I get it back?

Login in to HubPost, click your name in the top right of the header and select 'Profile'. Here you can click the "Re-enable Dialogs" check box. Next time you login the GET STARTED modal will appear.

What is a Widget Builder?

The widget builder for both Content and Video widgets allows you to build a widget in either a Quick Build or Advanced Build. Advanced Build provides the ability for more content and functionality modifications.

What should I name my widget?

Pick any name you like. This is a reference name and not viewable to the public. You can change it at any time.

What is the widget size?

The widget size is defined by the width and height in pixels and creates the maximum dimensions of the widget shell. Width is noted first, followed by height (for example, 728 x 825 means 728 pixels wide and 825 pixels high).

What are the default sizes?

  • Full Page (728 x 825)
  • Half Page (728 x 525)
  • Column (300 x 600)
  • Custom (use a size that best fits your website)
    • The minimum width is 300 and maximum width is 1200.
    • The minimum height is 250 and maximum height is 1200.

Why are there minimum and maximum limits to a custom size?

These minimum and maximum dimensions ensure your widget will look and perform at an optimal level.

What happens when I change the Content Topic order?

By dragging content topics to the top or bottom of the list you can customize which topic will be viewed first.

I've already created a custom theme, can I add it in Step 2: Theme of the builder?

Yes, simply select "Custom" in the Theme Types column and find a previously created theme.

How much of my advertising will be displayed?

You are automatically entitled to 50% of all ad impressions for free.

I want to own 100% of my advertising. How do I do this?

Contact us for more information on owning 100% of the advertising.

What do I do with the Embed Code?

Copy this code and place it in the HTML code of your website in the place where you want it to appear.

What is a Content Widget?

A Content Widget streams real time aggregated written content like articles, blogs and RSS feeds.

How is Content displayed in the Widget?

Each Content topic exists as a clickable link in the navigation bar of the widget.

Can I add RSS feeds to my widget?

Yes, you have the ability to add an RSS feed to your widget in Advanced Build. You'll need to first add an RSS Feed using the Menu at the top right of the HubPost portal header. From there select 'My Assets' and then 'Add an RSS Feed'.

When and where are advertisements displayed?

Advertisements are not displayed until a user selects an article to read. We call this a "full read". Advertisements are displayed within the body of the full read.

If I don't have advertising what gets displayed?

HubPost generates revenue by running ad placements in the 300x250 IAB ad unit found within the full read view of an article.

What is a Video Widget?

A Video Widget streams YouTube playlists from a variety of producers covering numerous Outdoor topics.

I can't find the video playlist I'm looking for.

HubPost's expert video team routinely makes updates to the YouTube playlists. If you don't see one you're looking for please contact us for more information.

When and where are advertisements displayed?

Advertisements are not displayed until a user selects a video to view. We call this a 'full read'. Advertisements are displayed within the body of the full read where the comments box is located. Users can still toggle between the comments box and the ad unit.

If I don't have advertising what gets displayed in the Full View?

The standard video comment box will be displayed instead of advertising.

How do I add images?

Click on the Menu at the top right of the HubPost portal header. From there select 'My Assets' and then 'Upload a New Image'. Follow the steps to upload an image from your computer or enter an image URL.

How do I add RSS feeds?

Click on the Menu at the top right of the HubPost portal header. From there select 'My Assets' and then 'Add an RSS Feed'. Follow the steps to create a feed. HubPost analyzes the feed URL to insure it is a valid feed.

How do I add ads?

Click on the Menu at the top right of the HubPost portal header. From there select 'Manage Your Ads' and then 'Upload a New Image'. Follow the steps to create Banner Ads or Ad Tags.

How do I access reporting for my widgets?

Login to HubPost using your provided credentials. Under the Your Widgets tab find the widget you would like to view stats. Click the Actions dropdown and select Stats.

How do I filter statistics?

You can filter statistics by the following date ranges: Today, This Week, This Month, Last Month and Custom Date Range.

What do Impressions, Full View and Full View Rate (FVR) mean?

Please check out the Glossary section of FAQ's

I'm an advertiser, how can I use HubPost?

There are numerous ad opportunities built in to HubPost. Please contact us for more information.

How do I embed a Widget on my site?

Copy the embeded code of your widget and place it in the HTML code of your website in the place where you want it to appear.

Can I add custom code to my widget?

You can create a custom style for your widgets using our simple theme builders and by using custom CSS. If you are familiar with CSS, visit the theme builder page for a list of available css selectors that you can update.

Administrator

A HubPost user with privileges to Validate (Enable) and Promote other users.

Client

A HubPost user group that can co-brand and disable advertisements.

Co-Branding

The existence of an additional logo besides HubPost or its affiliates (OutdoorHub, ActionHub, AgHub), which when clicked navigates to a URL in a new window.

Custom Feed

An RSS/Atom URL external to HubPost.com and integrated into HubPost via the HubPost Pipe aggregator.

Deployment

The embedding and serving of a HubPost application (in this case Content Widget) within a web site.

FVR (Full View Rate)

Full View Rate measures the engagement at the full item view level in percentile. The formula for FVR is Full Reads / Impressions * 100.

Feed

A content stream served by HubPost specific to a category, author, channel, brand, or other native HubPost.com taxonomy.

Filter

The inclusion or exclusion of content specific to a given purpose or taxonomy.

Full Read

User engagement of read more functionality, which opens the widget display allowing user to consume content on page.

Full View

User engagement of read more functionality, which opens the widget display allowing user to consume content on page.

Group

The group affiliation a user has within the HubPost system.

Impression

The serving of a condensed/summarized content item displayed in scrollable list fashion.

Layout

The geometrical dimensions (width x height) of a widget.

Partner

A HubPost user with privileges to co-brand (but not disable advertisements).

Portal

The landing page a user sees after logging into HubPost.

Theme

The combined collection of color choices a user makes that change the appearance of each individual piece of application anatomy.

User

A human being that has completed the HubPost registration process, or otherwise has an HubPost account.

Validation

The process by which a user is granted access to HubPost. Users that are Enabled are said to hold a validated account.

Widget

A web application with a specific purpose or function that is intended as a complimentary component of a web page.

Widget Article

Any content type that does not derive from a Custom Feed, or Video is a widget article.

Widget Builder

The WYSIWYG widget building process which creates HubPost widgets.

Widget Display

The full read view of a content item, overlaid on top of the Widget Shell.

Widget Share

The propagation of a widget to other users (who may or may not have HubPost accounts of their own) via an embed code.

Widget Shell

The body and container of the core widget functionality which contains navigation and other interactive elements.

Widget Video

The video view of a HubPost Video, overlaid on top of the Widget Shell.
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